1. Overview
At Devikon, we strive to ensure customer satisfaction with our development services. This Refund and Cancellation Policy outlines the terms and conditions for refunds, cancellations, and project modifications. Please read this policy carefully before engaging our services.
2. Development Services
2.1 Custom Development Projects
For custom development projects (mobile apps, web applications, desktop software):
Before Project Commencement
If you wish to cancel before we begin work on your project:
- Full refund of any advance payment made
- Must be requested in writing within 48 hours of payment
- Refund processed within 7-10 business days
After Project Commencement
Once work has begun on your project:
- Refunds are calculated based on work completed
- You will be charged for completed milestones and hours worked
- Unused portion of advance payment may be refunded
- Minimum 20% of project value is non-refundable for setup and planning
Post-Delivery
After final delivery and client approval:
- No refunds on completed and accepted work
- Bug fixes and minor adjustments covered under warranty
- Major changes or new features subject to additional charges
3. App Services (Savvy & Other Products)
3.1 In-App Purchases
For purchases made within our mobile applications:
- Coins/Credits: Non-refundable once purchased, except in cases of technical errors
- Premium Subscriptions: Refundable within 48 hours of purchase if no premium features were used
- Technical Issues: Full refund if service is unavailable due to technical problems on our end
3.2 Subscription Cancellations
You may cancel your subscription at any time through:
- Your app account settings
- Google Play Store subscription management
- Contacting our support team
Note: Cancellation stops future billing but doesn't refund the current period. You retain access until the end of the paid period.
4. Refund Eligibility
You may be eligible for a refund in the following situations:
✓ Technical Failures
Services are unavailable or not functioning as described
✓ Duplicate Charges
You were accidentally charged multiple times for the same service
✓ Unauthorized Transactions
Charges made without your authorization
✓ Service Not Delivered
Agreed-upon services were not provided as per contract
5. Non-Refundable Items
The following are generally non-refundable:
- Completed and delivered development work that meets agreed specifications
- Third-party services or licenses purchased on your behalf
- Domain registrations and hosting fees
- App store developer account fees
- Used coins, credits, or premium features in applications
- Consulting hours or technical support already rendered
- Customization work based on your specific requirements
6. How to Request a Refund
To request a refund, please follow these steps:
1. Submit a Request
Email us at devikontech@gmail.com with your request
2. Provide Information
Include the following details:
- Transaction ID or invoice number
- Date of purchase
- Amount paid
- Reason for refund request
- Supporting documentation (if applicable)
3. Review Process
We will review your request within 3-5 business days and contact you with a decision
4. Refund Processing
If approved, refunds are processed within 7-10 business days to your original payment method
7. Refund Processing Time
Once a refund is approved:
- Bank Transfers: 5-7 business days
- Credit/Debit Cards: 7-10 business days
- UPI/Digital Wallets: 3-5 business days
- Google Play Store: 3-5 business days (processed by Google)
Note: Actual credit time may vary depending on your financial institution.
8. Disputed Charges
If you dispute a charge with your bank or credit card company before contacting us:
- Your access to services may be suspended pending resolution
- We reserve the right to provide evidence of legitimate charges to financial institutions
- Chargebacks may result in account termination and legal action for frivolous disputes
⚠️ Important: Please contact us first before initiating a chargeback. We're here to resolve any issues directly with you.
9. Project Modifications
If you wish to modify project scope after work has begun:
- Changes may result in revised timelines and costs
- Major scope changes require a new agreement and payment terms
- Minor adjustments during development are typically accommodated at no extra cost
- All modifications must be agreed upon in writing
10. Warranty and Support
For completed development projects:
- Bug Fixes: Free bug fixes for 30-90 days post-delivery (as per contract)
- Technical Support: Included support period as specified in agreement
- Extended Support: Available for purchase after warranty period
11. Contact Us
For refund requests or questions about this policy:
This Refund and Cancellation Policy is part of our Terms of Service and is governed by the laws of India. We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.